Guardenerz (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, interact with our services, make purchases, or participate as a seller or consumer within our platform.We value your trust and are transparent in our handling of data, in alignment with our mission of building a healthy community and a sustainable planet.

We collect data to improve your experience, operate our services, and maintain the integrity of the Guardenerz ecosystem.
‍
‍
a. Information You Provide Directly
‍
Account Registration: Name, email address, password, phone number, preferred language or region.
‍Order Placement: Shipping and billing address, payment information (via third-party processors), contact details.
‍Supplier Application: Product descriptions, origin, production method, supplier name or business identity, photos.
‍Customer Support Requests: Content of your messages, feedback, or complaints.


b. Information We Collect Automatically

‍Device Information: IP address, browser type, device ID, operating system.
‍Usage Data: Clicks, page views, login activity, time spent on the website.
‍Cookies and Tracking Tools: Session cookies, persistent cookies, and analytics (explained further below).

We use your personal data responsibly and only for purposes that benefit you as a user or supplier.

a. To Fulfill Orders and Provide Services

Process payments securely
Manage order confirmations, packaging, and shipping
Provide updates and delivery tracking
Support order returns and refunds

b. To Connect Buyers and Sellers

Display product listings
Facilitate messaging between verified buyers and trusted suppliers
Enable co-branded product sales (e.g., “Made by [Supplier Name], Packaged by Guardenerz”)

c. To Improve Platform Experience

Personalize your homepage and product recommendations
Analyze browsing behavior to optimize our platform
Detect bugs, resolve issues, and enhance navigation

d. To Ensure Legal and Ethical Integrity

Prevent fraud and abuse
Monitor compliance with platform guidelines
Fulfill legal obligations (such as tax and transaction recordkeeping)

We only share your information when it is necessary and in line with our mission of building trust and transparency.

a. With Third-Party Service Providers
‍
‍Payment Processors (e.g., Stripe, PayPal): To securely manage transactions.
‍Shipping Partners (e.g., DHL, local couriers): To deliver products from suppliers to buyers.
‍Analytics Providers (e.g., Google Analytics): To analyze traffic and site usage.
These providers are contractually obligated to handle your data securely and only for specified purposes.

b. With Marketplace Partners

If you are a seller, we may display your name or business identity (e.g., “Made by Aysel Handmade Goods”) to give proper credit and transparency to buyers.

c. When Required by Law

We may disclose your information if required to:
Comply with a legal obligation or court order
Protect the safety or legal rights of users or Guardenerz
Respond to governmental requests

We store your data using industry-standard security protocols, including encryption, limited access, and continuous monitoring.

Location: Our servers are located in secure data centers
‍Retention Period: We retain data as long as your account is active or as needed to fulfill legal or tax obligations. You may request deletion at any time.

You have full control over your data.

a. Access and Correction
‍
You may:
View, update, or delete your account data by logging into your profile
Contact us directly to request changes you cannot make yourself

b. Right to Be Forgotten
‍
You can request full deletion of your data by emailing: [privacy@guardenerz.com]. We will process this within 30 days unless legal exceptions apply.

c. Marketing and Communication Preferences
‍
You may:
Opt-out of newsletters or promotional emails using the unsubscribe link
Adjust notification settings within your account

Guardenerz uses cookies to improve functionality and personalize your experience.

a. What Are Cookies?
‍
Cookies are small data files stored on your browser to help the website remember your preferences.

b. Types We Use

‍Essential Cookies: Required for secure login and core functionality.
‍Analytics Cookies: Help us understand visitor behavior (e.g., Google Analytics).
‍Preference Cookies: Store your language and currency settings.

c. Managing Cookies
‍
You can control cookie preferences in your browser settings. Please note that disabling essential cookies may impair site functionality.

Guardenerz is not intended for use by children under 16. We do not knowingly collect data from minors. If we discover such data has been collected, we will delete it promptly.

We use multiple layers of protection to keep your data secure:
‍
HTTPS encryption
Role-based access control for staff
Secure payment gateways
Regular vulnerability audits and updates

If you access our platform from outside Azerbaijan, your data may be transferred to and processed in a country with different data protection laws. We ensure that all international transfers are compliant with GDPR and other relevant regulations.

We may occasionally update this policy to reflect changes in our platform, services, or legal obligations.
We will notify you via email or on the website when changes are significant.
Your continued use of the platform after updates means you accept the revised policy.

If you have any questions, feedback, or requests regarding your privacy, please contact:

‍Email: info@guardenerz.com

Welcome to Guardenerz—an ecosystem dedicated to nature, health, sustainability, and community commerce. These Terms & Conditions (“Terms”) govern your access to and use of the Guardenerz website, services, content, and community features. By accessing or using our website at www.guardenerz.com (the “Site”), you agree to comply with and be legally bound by these Terms.If you do not agree to these Terms, please do not use the Site.

To use our platform, you must:Be at least
‍
‍18 years of age, or have the legal authority and consent of a guardian if younger.
Use your real identity and accurate information in all interactions and registrations.
Have the legal capacity to enter into a contract under applicable laws.
If you're representing a company or entity, you confirm that you have authority to bind that entity to these Terms.

When you use the Guardenerz platform, you agree to:

a. Provide Honest Information

Use accurate names, contact details, and payment information.
Avoid impersonating other individuals or businesses.

b. Use the Platform Lawfully

Do not use the platform for any illegal or harmful activity.
Do not upload or distribute content that is threatening, harassing, hateful, defamatory, obscene, or otherwise inappropriate.
Do not use the platform to engage in fraud, scam others, or spread misinformation.

c. Respect the Community

Treat all other users—whether buyers, sellers, or staff—with respect and kindness.
Abide by our Community Guidelines (linked in the footer).

All content on the Guardenerz platform is protected by intellectual property laws and owned or licensed by Guardenerz, unless otherwise stated.

a. Guardenerz Property

This includes but is not limited to:
Website design, logos, typography, and user interfaceText, images, videos, and graphics created by or for Guardenerz
Software, code, and back-end architecture

You may not:
Copy, reuse, redistribute, or modify this content without written permission.
Use Guardenerz trademarks or branding to misrepresent an affiliation.

b. User-Generated Content

Users retain ownership of any content they upload (e.g., product photos, reviews, profiles).
By uploading, you grant Guardenerz a non-exclusive, royalty-free license to use, display, reproduce, and distribute that content as part of our platform or promotions.

We reserve the right to remove content that violates our policies or harms the community.

You are responsible for maintaining the confidentiality of your Guardenerz account and password.

Do not share login credentials with others.
Notify us immediately at info@guardenerz.comif you suspect unauthorized access.
You are liable for all activities conducted through your account unless we determine a verified breach.

We aim to provide uninterrupted access, but:

Guardenerz may be temporarily unavailable due to maintenance, updates, or outages.
We reserve the right to change, modify, or discontinue parts of the site or services without notice.
Some features may be region-specific or restricted to verified users.
‍
We are not liable for losses caused by downtime or technical errors, although we will make reasonable efforts to resolve them quickly.

We may suspend or permanently terminate your access to Guardenerz if:

You violate these Terms or other policies (e.g., Community Guidelines or Buy & Sell Terms).
You use the platform to harm others or spread misinformation.
We receive multiple complaints about your conduct or content.
‍
Termination may include deletion of your content, listings, and account without refund or notice, at our sole discretion.

a. Use at Your Own Risk

We provide the Guardenerz platform “as is” and “as available.”
‍We make no guarantees about product outcomes, interactions between users, or marketplace activity.
‍
b. No Warranties

We do not warrant that the website will be error-free, uninterrupted, or virus-free.
We are not liable for delays, losses, or damages resulting from your use of the platform.

c. Indemnification

You agree to indemnify and hold harmless Guardenerz, its team, affiliates, and partners from any claims, damages, liabilities, or expenses arising from:
Your use of the platform
Your violation of these Terms or other policies
Your infringement of intellectual property or rights of others

Guardenerz may contain links to third-party websites or resources.

These are provided for convenience only. We do not endorse and are not responsible for:
The content, products, or services on external websites
Any losses or damages arising from your interaction with third-party links
Use external sites at your own risk and review their policies separately.

These Terms shall be governed by and construed in accordance with the laws of [Azerbaijan], without regard to conflict of law principles.
‍
Any disputes arising from the use of the platform will be subject to the exclusive jurisdiction of the courts in [Azerbaijan].
If a provision of these Terms is found to be invalid or unenforceable, the remainder shall continue in effect.

We reserve the right to modify or replace these Terms at any time.

We will notify users of material changes via email or a prominent notice on the website.
Continued use of the platform after changes are posted constitutes your acceptance of the new Terms.

If you have questions about these Terms, please contact
:Email: info@guardenerz.com